Introduction

At Al Hadrah, we respect your privacy and are committed to protecting your personal information. Whether you are exploring our collection of The Ground, Cracker, and Ajar products or placing an order, we strive to provide a safe, transparent, and convenient online shopping experience. This Privacy Policy explains how we collect, use, store, and protect information shared through our ecommerce website.

Information We Collect

When you visit Al Hadrah or make a purchase, we may collect personal information, including your name, email address, phone number, billing address, shipping details, and order history. We may also collect technical information, such as your IP address, browser type, device information, and website activity, to understand how customers interact with our store.

How We Use Your Information

We use collected information to process purchases, confirm orders, coordinate deliveries, provide customer support, and improve our products and services. Your information also helps us maintain website functionality, prevent fraudulent transactions, and communicate important updates. With your permission, we may send promotional messages, exclusive offers, and announcements about Al Hadrah products.

Payment Security and Data Protection

Protecting customer information is important to us. We use reasonable technical and organizational security measures to reduce the risk of unauthorized access, loss, or misuse. Online payments are processed through payment service providers, and payment information is handled according to their applicable security practices.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember customer preferences, maintain shopping cart functionality, analyze website performance, and improve browsing experiences. You can manage certain cookie preferences through your browser settings.

Sharing Information With Third Parties

We may share necessary customer information with trusted delivery partners, payment processors, hosting providers, and other service providers involved in fulfilling orders and operating our website. We do not sell personal information to third parties.

Your Privacy Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and necessary business records.

Contact Al Hadrah

For questions about this Privacy Policy or how your information is handled, please contact us through our official website. We remain committed to transparency, responsible data practices, and earning your trust.